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As the pandemic has overhauled traditional business operating models, with the rise of remote working grabbing maximum attention, it has brought communication and collaboration to the fore. On that front, VoIP systems have become an essential prerequisite for businesses. What is more interesting is that the companies implementing VoIP to achieve a flexible and more efficient communication system are just growing in numbers as most of them are opting for remote working models in the near future. So what exactly are the factors behind the exponential growth of VoIP adoption?
The usage of WebRTC (Web-based Real-time Communications) with VoIP seems to hold a lot of promise throughout the next few years. Using WebRTC in combination with VoIP phone lines allows users to receive calls through any device, be it a web browser or a smartphone application, rather than requiring secondary phones or devices, thereby avoiding unnecessary phone line forwarding or use of plan minutes.
Then comes AI, which is taking VoIP adoption to an altogether different level. Numerous call centers are improving their service delivery by providing self-help options that lead customers to quick solutions, enabling call center agents to focus and respond to more challenging issues. Meanwhile, from an internal communications standpoint, organizations are also deploying AI-powered advanced VoIP assistants to record meetings and transcribe them as they go. With this, organizations are cutting down the time handling back-office tasks.
Taking note of these latest industry developments, an eminent panel comprising CEOs, CIOs, VCs, along with the editorial board of Telecom Tech Outlook, has compiled a list of leading VoIP solution providers to help you build the partnership your firm needs to foster effective communication throughout your business operations.
We present to you Telecom Tech Outlook’s “10 Best VoIP Solution Provider Companies - 2021.”
Our subscribers nominate the companies with whom they have collaborated and gotten results. If you think there is a company that deserves to be on our upcoming prestigious annual list of Top 10 VoIP Solution Companies , please write to us about them and the reasons you think they need to be on the list
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ClearlyIP is an industry-leading provider of telecommunication solutions that specializes in designing robust Voice-over IP (VoIP) applications, emphasizing innovation and simplification of services for partners and end-users. This two-year-old company dominates the telecommunications landscape by offering secure, robust, and reliable solutions that help businesses reduce costs, increase productivity, and improve seamless collaboration. With its extensive experience in the telecommunications industry, ClearlyIP designs a comprehensive product suite that includes SIP trunks, IP phones, and Clearly Cloud
Lingo offers efficient, modern, IP-based cloud voice and data along with other unified communications technologies to businesses of all sizes and consumers
AireSpring, headquartered in Los Angeles, is a provider of Managed Connectivity and Cloud Communications solutions to thousands of businesses across the country. AireSpring offers multi-location enterprise customers fully managed and connected end-to-end next-generation solutions such as Cloud Contact Center, SIP Trunking, Cloud BusinessPhone Systems, MPLS, and Internet. AireSpring's solutions are made available through a diverse network of channel partners, which includes master agents, distributors, managed service providers, and value-added resellers. AireSpring's services are delivered via its ground-breaking nationwide MPLS MESH network, giving customers a completely integrated, end-to-end solution from a single vendor
FluentStream Technologies is a cutting-edge telecommunications company that specialises in cloud-based applications. The company has roots in the call centre industry and specialises in the delivery of Voice over IP products. FluentStream offers PBX configuration and deployment, advanced network architecture design, VoIP monitoring, and business application integration. Its mission is to make it easier for businesses to communicate with their customers. FluentStream has developed a unified suite of cloud-based software apps that provide businesses with a centralised system for powering, managing, and improving live customer communications. It powers video conferencing, screen-sharing, messaging, fax, and other business communication channels in addition to replacing legacy business phone systems
Fusion Connect offers platforms for secure cloud communication, security, collaboration, and network management. The company manages, orchestrates, and secures the critical technology infrastructure that allows the connected enterprise to function. The company tailors its highly available and secure cloud communication, security, collaboration, and network management platforms to its mid-market and enterprise customers' specific requirements. Its AI-based management systems, in collaboration with its highly skilled technicians, dynamically to make sure world-class application performance under any circumstances
GoTo offers businesses to streamline their work with reliable tools for virtual calls, meetings, training, and webinars. Its user-friendly tools allow healthcare professionals to work from anywhere. The GoTo suite is a unified communications and collaborations solution developed to help companies run their businesses effectively in a remote environment
Nextiva is a leading cloud communications company focused on streamlining team collaboration, business communications, and customer engagement. Business phone service, CRM, surveys, chat, and analytics are among Nextiva's most popular solutions. Nextiva has helped hundreds of thousands of businesses across the globe communicate with prospects and customers like never before, thanks to its commitment to innovation. The company specialises in Sales, Hosted PBX, Internet Fax, Business VoIP, Business Analytics, Software Development, Product, Customer Service, Service CRM
Ooma delivers powerful connected experiences for businesses and consumers through its smart cloud-based SaaS platform. The company offers advanced voice and collaboration features that are scalable and flexible to businesses of all sizes. Ooma offers PureVoice HD voice quality, advanced functionality, and integration with mobile devices to consumers. Ooma's revolutionary home security solution includes a full suite of wireless security sensors as well as a smart video camera, putting consumers in charge of protecting their homes
Sangoma provides Unified Communications (UC) and UCaaS (Unified Communications as a Service) solutions to OEMs, SMBs, Carriers, Enterprises, and service providers. Its globally scalable offerings also include Voice-Over-IP solutions, allowing for seamless connectivity between traditional infrastructure and new technologies. Sangoma's products and services are used in the world's leading IVR, PBX, contact center, carrier networks, and data-communication applications. With Sangoma, businesses can achieve higher levels of collaboration, productivity, and ROI
The Commpliance Group is a consulting firm that specializes in outsourced corporate, regulatory, and tax compliance management (as well as other transactional and administrative) services for VoIP, telecommunications, and other communications and information technology firms. The firm combines expert advice and knowledgeable consultants with a broad range of professionally managed, technology-enhanced solutions designed to improve a company's compliance profile
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