Estech Systems, Inc. (ESI): Delivering Intuitive and Integrated Communications Solutions

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George Platt, President, and CEO  , Estech Systems, Inc. (ESI)George Platt, President and CEO
In the digital age, reliable and efficient communication between an organization and its customers is critical for success. Unified communication solutions help teams work in harmony and function at a high level and consistently achieve targets. More importantly, business communication solutions need to be easy-to-use so that their productivity enhancement value can be utilized to the fullest. Texas-based Estech Systems, Inc. (ESI) offers a uniquely innovative and integrated cloud and on-premises unified communications solutions for clients, specifically the small and medium businesses market (accounting, law, and B2B companies). The company also offers extensive technical and customer support to provide its clients with the competitive edge they need. “Bringing advanced technology that is simple and intuitive to use has been a hallmark of ESI,” explains George Platt, president and CEO of ESI.

With the on-going pandemic, a common obstacle for many businesses is maintaining effective communication among teams working from home. ESI’s Cloud solutions allow employees to work remotely through phones connected to the internet, smartphone applications, and desktop programs. Similar to an on-premises location, companies can conduct business virtually and communicate from anywhere, anytime, and on any device. “Employees can transfer, make or take calls to each other and customers; everyday office functions can be completed virtually from home,” adds Platt. On the other hand, many businesses are trying to develop a successful plan to reopen offices while maintaining checks on returning employees to ensure they are healthy. ESI has introduced an innovative access control device that performs automated temperature checks and inspects whether a person is wearing a mask at the entrance itself.
This allows companies to comply with state policies, CDC, and OSHA guidelines regarding safe return to work. Moreover, companies can prove their adherence to regulations with ESI’s product, which maintains a record of the people permitted inside their facility in the event of legal actions regarding a safe work environment.

Bringing advanced technology that is simple and intuitive to use has been a hallmark of ESI

Riding on such unparalleled capabilities, ESI has sold more than 350,000 business communication systems through hundreds of certified resellers. During the product development cycle, ESI invests time into consulting with customers as well as reseller partners to understand their unique pain points. The company is also adept at performing live demonstrations to highlight the features and functionality of its solutions that address the challenges faced by clients. Citing a real instance, Platt mentions how ESI integrated its telecom solutions with a client’s existing Salesforce CRM platform and, in the process, helped increase productivity. With ESI’s solution, the client was able to make phone calls with the click of a mouse from their Salesforce application and also log the activity to a customer profile. ESI is focused on enabling users to leverage the full portfolio of its telephony solutions to drive business. A year ago, ESI integrated SMS texting so that a person could simply send a message and make a call with the simple click of a button. Video conferencing is another feature that ESI offers to facilitate face-to-face meetings, whether it is between internal teams or end customers. The conversations are fully encrypted and are secured with password-protected entry.

Alongside its commitment to provide high-performance phone systems, ESI is focused on integrating its solutions with a client’s existing CRM. In fact, the company recently launched an update that allows clients to connect with 90 different customer relationship management applications. Moving forward, ESI aims to enhance its cloud offerings, specifically with a product that will enable users to grant access to a facility remotely. For instance, a person making a delivery can be verified through a mobile device and allowed to enter a warehouse. Allowing clients to focus on their business, ESI eliminates the complexity of managing communication systems. All-in-all, as remote working becomes a norm, partners like ESI will play a significant role in the years to come.
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Estech Systems, Inc. (ESI)

Company
Estech Systems, Inc. (ESI)

Headquarters
Plano, TX

Management
George Platt, President and CEO

Description
Texas-based Estech Systems, Inc. (ESI) offers a uniquely innovative and integrated cloud and on-premises unified communications solutions for clients, specifically the small and medium businesses market (accounting, law, and B2B companies). The company also offers extensive technical and customer support to provide its clients with the competitive edge they need.ESI’s Cloud solutions allow employees to work remotely through phones connected to the internet, smartphone applications, and desktop programs. Similar to an on-premises location, companies can conduct business virtually and communicate from anywhere, anytime, and on any device