This allows companies to comply with state policies, CDC, and OSHA guidelines regarding safe return to work. Moreover, companies can prove their adherence to regulations with ESI’s product, which maintains a record of the people permitted inside their facility in the event of legal actions regarding a safe work environment.

Bringing advanced technology that is simple and intuitive to use has been a hallmark of ESI

Riding on such unparalleled capabilities, ESI has sold more than 350,000 business communication systems through hundreds of certified resellers. During the product development cycle, ESI invests time into consulting with customers as well as reseller partners to understand their unique pain points. The company is also adept at performing live demonstrations to highlight the features and functionality of its solutions that address the challenges faced by clients. Citing a real instance, Platt mentions how ESI integrated its telecom solutions with a client’s existing Salesforce CRM platform and, in the process, helped increase productivity. With ESI’s solution, the client was able to make phone calls with the click of a mouse from their Salesforce application and also log the activity to a customer profile. ESI is focused on enabling users to leverage the full portfolio of its telephony solutions to drive business. A year ago, ESI integrated SMS texting so that a person could simply send a message and make a call with the simple click of a button. Video conferencing is another feature that ESI offers to facilitate face-to-face meetings, whether it is between internal teams or end customers. The conversations are fully encrypted and are secured with password-protected entry.

Alongside its commitment to provide high-performance phone systems, ESI is focused on integrating its solutions with a client’s existing CRM. In fact, the company recently launched an update that allows clients to connect with 90 different customer relationship management applications. Moving forward, ESI aims to enhance its cloud offerings, specifically with a product that will enable users to grant access to a facility remotely. For instance, a person making a delivery can be verified through a mobile device and allowed to enter a warehouse. Allowing clients to focus on their business, ESI eliminates the complexity of managing communication systems. All-in-all, as remote working becomes a norm, partners like ESI will play a significant role in the years to come.